FAQs

Our grooming experience includes:

Each grooming appointment is designed to provide comprehensive care and comfort, including a professional bath with premium shampoo and conditioner, a full blow-dry and brush-out, and a customized haircut per request when suitable for your dog’s coat, or a specialized de-shedding treatment if needed. Nail trimming and ear care, including cleaning and ear hair removal when appropriate.

For minor matting in small areas such as the tail or ears, we will attempt gentle removal using specialized products and tools for an additional fee, provided the matts are not too close to the skin. In cases of severe matting covering larger body areas, the most humane and stress-free approach is to shave the coat completely, one length all over. We prioritize your dog's comfort and well-being; we do not offer full dematting services. We will always consult with you before proceeding with any necessary shaving due to matting.

After scheduling your mobile appointment with the office, you'll receive a confirmation text with your arrival window 48 hours prior to your mobile appointment. Your groomer will arrive within the window unless communicated otherwise. Once your groomer arrives, they will meet you by the van with your pup. At that time, you will go over any grooming requests, questions, or concerns. Your groomer will take your pup into their van and start the grooming process. Once your pup's groom is finished, you will receive a text from your groomer informing you that the groom is over. You will meet outside the van again to return your pup, and your groomer will collect the remaining payment.

We understand that unforeseen circumstances may necessitate appointment cancellations. We kindly request a 48-hour notice to allow us to fill the vacant slot. There is no charge for the first cancellation. However, subsequent cancellations will require full payment for the missed appointment. As a courtesy, you will receive an automated reminder 48 hours prior to your scheduled appointment.